FAQs – AEX Services

Services & Rentals

Does AEX Services cover A/V?

A. While we do provide lighting for exhibit units and other rentals, we do not provide other production services.

Do I need to provide my own artwork for custom printing, or do you have designers for that?

A. Both! Our in-house designers are able to apply current artwork to graphics, signage and rental properties inclusive of registration counters, entrance units and other stand-alones (if submitted correctly), or we can whip up a customized design for your event.

Is your drape Flame Retardant (FR)?

A. All drape is IFR, and we can provide documentation upon request. Onsite, our team does always adhere to code for safe installation.

Does your team install products rendered?

A. Yes! Our team is happy to deliver the product and install it, unless a venue is unionized. Of course, clients are also welcome to pick rentals up from the warehouse and drop off, as needed.

Cancellations

How do I cancel my order?

A. As soon as we are informed of a cancelled event, we begin working through cancelling orders. Clients are emailed a final invoice showing any applicable charges and/or credits.

If I just sent my order, will it be processed, and will my card be charged?

A. If we have been notified by the event organizer that the event has cancelled, we will not process the order.

When will I get a refund?

A. If a refund is due, payments made by credit card are refunded immediately. Refunds for other payment types are issued by our accounts receivable department as soon as invoices are finalized.

Will I still be charged material handling for my shipment?

A. Yes. Material handling charges apply, and are based on where freight was shipped/if it has been taken to show site by the time of cancellation.

I already shipped my freight to the AEX Services Advance Warehouse for the event. Can you send it back to me?

A. Yes. With the shipment already in our possession, AEX Services can easily return freight to clients’ destination of choice. Please email at orders@AEXServices.comto make these arrangements.

AEX Services’ quality product and attention to detail has helped our show to grow by over 40% in the past four years.

- Atlantic Builders

[Our] favorite thing about AEX Services are the people I get to work with. They roll up their sleeves to work alongside our staff and are as dedicated and passionate about making our trade show successful as we are. They understand the true definition of partnership.

- Texas Veterinary Medical Association

Entering the third year with PANTS, [we] realized that each year we came to the show with the same team players, and that was a great comfort. The ability to work with the same team members was nice for our team. The PLNA Staff look to you for their answers and the answer they got was always “No Problem”. You have gathered a great team and served us well.

- Atlantic Penn Atlantic Nursery Trade Show

We have a large show that rotates throughout the US, an international biennial event, and one of the largest, most established shows in Houston. AEX Services promised to be our partner wherever we went, including Europe. They are there for us every step of the way. One stop. Worldwide. First class service all the way.

- International Quilt Market/Festival

AEX Services is a tireless group of exceptional talent – they offer true partnership to our team. AEX Services easily beats all other providers we have considered on pricing, level of service, and wide-ranging support that our teams require to produce complex events.

- Texas Conference for Women

AEX Services has been a true partner for us, a real extension of our team. The success of our events matter to them and that’s evident.

- Brooks Event Management

When you told [us] that you would exceed our expectations, we did not just get “lip service”… we got results. Expo Management and Exhibitors were more than pleased – we were overwhelmed with the positive attitude and responsiveness which AEX Services provided.

- Annual Police Security Expo

We would like to take this opportunity to thank you and AEX Services for the outstanding service we received for our 2007 Convention. In particular, we want to recognize Chris Rowan for his professionalism and dedication. We look forward to working with you again to make next year even better.

- Annual Vegetable Growers Association of NJ Convention

We switched to AEX Services five years ago because of their pricing…we’ve stayed because of their exceptional service.

- Atlantique City (Largest Indoor Art, Antique & Collectibles Fair in the World)

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OFFICE LOCATIONS:

NEW JERSEY		HOUSTON
3089 English Creek Avenue Egg Harbor Township, NJ 08234 info@aexservices.com Phone: (609) 272-1600		4610 S Sam Houston Pkwy W Ste #520 Houston, TX 77053 info@aexservices.com Phone: (281) 800-1600