Cancellations
How do I cancel my order?
A. As soon as we are informed of a cancelled event, we begin working through cancelling orders. Clients are emailed a final invoice showing any applicable charges and/or credits.
If I just sent my order, will it be processed, and will my card be charged?
A. If we have been notified by the event organizer that the event has cancelled, we will not process the order.
When will I get a refund?
A. If a refund is due, payments made by credit card are refunded immediately. Refunds for other payment types are issued by our accounts receivable department as soon as invoices are finalized.
Will I still be charged material handling for my shipment?
A. Yes. Material handling charges apply, and are based on where freight was shipped/if it has been taken to show site by the time of cancellation.
I already shipped my freight to the AEX Services Advance Warehouse for the event. Can you send it back to me?
A. Yes. With the shipment already in our possession, AEX Services can easily return freight to clients’ destination of choice. Please email at orders@AEXServices.comto make these arrangements.